Frequently asked questions
Index
- How to book the tour?
- How is the pickup from Callao Port?
- Can I be picked up from where the cruise ship dock?
- Where is the The Main Entrance Door of Callao Port (APM Terminal)?
- Is it safe to get picked up from the main entrance of Callao Port?
- Are there more shuttle points where I can be picked up?
- How to pay with credit or debit card in the payment link:
- Why should I share my passport number?
How to book the tour
- To book your tour, we kindly invite you to read our terms and conditions: https://www.hakutours.com/terms/, after reading it, please send us a message with your agreement, your passport number and full name, only yours, not of all the participants.
- We have two excellent options to pay 100% of your tour. You can use a CREDIT/DEBIT CARD or PAYPAL.
- Once the deposit is made please send us the transaction number or screenshot of the payment in order to confirm your reservation.
How is the pick up from Callao Port?
- Cruise ships usually have shuttle buses that take the passengers to the main door of Callao Port. From the place where your cruise will dock, it takes around 15 – 20 minutes to get to the Main Door of Callao Port (with vehicle transportation).
- Sometimes cruises decide that they won’t stop there, instead they take passengers directly to Miraflores, the Plaza de Armas of La Punta or to a different point. No problem! We can arrange pick up and drop off from there. It is important that you confirm with your cruise ship the destination of the passengers on that date.
- We have years of experience with cruises so we are prepared and we will pick you up from the places your cruise determine.
Can I be picked up from where the cruise ship dock?
- Vehicles are not allowed to enter inside the Callao Port, we can only wait for passengers at the Main Door of Callao Port (APM), there our guide will be waiting for you with a sign with your name on it.
Where is the The Main Entrance Door of Callao Port (APM Terminal)?
- The main entrance to the Callao Port’s APM Terminals is located at Av. Guardia Chalaca 191, Callao. (Clic to view on maps) This area serves as the primary access point for the terminal’s operations.
Is it safe to get picked up from the main entrance of Callao Port?
- The main entrance of Callao Port is generally a busy area with significant port activity, including workers, truck drivers, and security personnel. While it is not inherently unsafe, the surrounding areas of Callao, are not safe.
- To ensure safety, we coordinate pickup in advance to ensure our driver and guide know your exact location and are waiting when you arrive.
Are there more shuttle points where I can be picked up?
- At the port of Callao, cruise ships offer shuttle bus transportation to key points in Lima. These stops often include:
- Plaza San Miguel: A popular shopping center located between Callao and Lima.
- Centro Histórico de Lima: Near Plaza Mayor and the Lima Cathedral, a key point to explore the colonial center.
- Miraflores: Usually in the Love Park or Larcomar, ideal for tourists looking for restaurants, shops, and ocean views.
- It is important to confirm the exact stops with the cruise company or bus service operator, as routes may vary depending on the cruise. Also, check the return times to plan your time in the city accordingly.
How to pay with credit or debit card in the payment link:
Step 1: Click the link
Step 2: On the top right corner choose the language you want.
Step 3: Choose a payment method and click in CONTINUE
Step 4: Fill out the form with your information and introduce the amount you want to pay. (for your passport number only write the numbers – NO letters)
Step 5: introduce your credit card information and agree terms and conditions.
Step 6: Send Payment
Why should I share my passport number?
- We kindly request your passport number as it is required to issue the invoice to the Peruvian government and comply with our mandatory commercial declarations. W e appreciate your understanding and cooperation in this process.
