5. How to book the tour

To book your tour, we kindly invite you to read our terms and conditions: https://www.hakutours.com/terms/, after reading it, please send us a message with your agreement, your passport number and full name, only yours, not of all the participants. We have two excellent options to pay 100% of your tour. You can use a CREDIT/DEBIT CARD or PAYPAL.Once the deposit is made please send us the transaction number or screenshot of the payment in order to confirm your reservation.

6. How to pay with credit or debit card in the payment link:

Step 1: Click the linkStep 2: On the top right corner choose the language you want.Step 3: Choose a payment method and click in CONTINUEStep 4: Fill out the form with your information and introduce the amount you want to pay. (for your passport number only write the numbers – NO letters)Step 5: introduce your credit card information and agree terms and conditions.Step 6: Send Payment

1. How is the pick up from Callao Port?

Cruise ships usually have shuttle buses that take the passengers to the main door of Callao Port. From the place where your cruise will dock, it takes around 15 – 20 minutes to get to the Main Door of Callao Port (with vehicle transportation). Sometimes cruises decide that they won’t stop there, instead they take passengers directly to Miraflores, the Plaza de Armas of La Punta or to a different point. No problem! We can arrange pick up and drop off from there. It is important that you confirm with your cruise ship the destination of the passengers on that date.We have years of experience with cruises so we are prepared and we will pick you up from the places your cruise determine.

2. Can I be picked up from where the cruise ship dock?

Vehicles are not allowed to enter inside the Callao Port, we can only wait for passengers at the Main Door of Callao Port (APM), there our guide will be waiting for you with a sign with your name on it.

3. Where is the The Main Entrance Door of Callao Port (APM Terminal)?

The main entrance to the Callao Port’s APM Terminals is located at Av. Guardia Chalaca 191, Callao. (Clic to view on maps) This area serves as the primary access point for the terminal’s operations.

4. Is it safe to get picked up from the main entrance of Callao Port?

The main entrance of Callao Port is generally a busy area with significant port activity, including workers, truck drivers, and security personnel. While it is not inherently unsafe, the surrounding areas of Callao, are not safe.To ensure safety, we coordinate pickup in advance to ensure our driver and guide know your exact location and are waiting when you arrive.

5. Are there more shuttle points where I can be picked up?

At the port of Callao, cruise ships offer shuttle bus transportation to key points in Lima. These stops often include:Plaza San Miguel: A popular shopping center located between Callao and Lima.Centro Histórico de Lima: Near Plaza Mayor and the Lima Cathedral, a key point to explore the colonial center.Miraflores: Usually in the Love Park or Larcomar, ideal for tourists looking for restaurants, shops, and ocean views.It is important to confirm the exact stops with the cruise company or bus service operator, as routes may vary depending on the cruise. Also, check the return times to plan your time in the city accordingly.

6. How can other members of my group make payment?

There are 3 ways you and your group members can book:You can share the emails of the people in your group with us and we will share all the information with them.Members can contact us saying, “I want to join ___’s group.” We will then identify them as part of your group and share all the information with them.They can pay you and then you can pay us the total amount for the whole group.

7. Why should I share my passport number?

We kindly request your passport number as it is required to issue the invoice to the Peruvian government and comply with our mandatory commercial declarations. We appreciate your understanding and cooperation in this process.

Frequently asked questions - Haku Tours | Tours in Lima

Frequently asked questions

Most Common Questions

Yes! We can customize your tour bases on your interest. We highly recommend this type of tours for family or friends trips.

Yes, it is possible to change the date of your booking, but only if it is done at least 1 day before the start of the tour. If you need to change the date, please contact us as soon as possible to arrange the change.

Yes! We offer tours that can start directly from Jorge Chavez International Airport or from the Port of Callao. If you arrive from either of these points, we can coordinate the transfer and start the tour from there, adapting it to your schedule and needs. Just make sure to let us know at the time of booking so we can arrange the details in advance.

Lima, like any big city, has safer and less safe neighborhoods. We organize our tours only in areas that are safe and well known to tourists. In addition, our guides are trained to ensure that your experience is both informative and safe.

To book your tour, we kindly invite you to read our terms and conditions: https://www.hakutours.com/terms/, after reading it, please send us a message with your agreement, your passport number and full name, only yours, not of all the participants.
We have two excellent options to pay 100% of your tour. You can use a CREDIT/DEBIT CARD or PAYPAL.
Once the deposit is made please send us the transaction number or screenshot of the payment in order to confirm your reservation.

Step 1: Click the link
Step 2: On the top right corner choose the language you want.
Step 3: Choose a payment method and click in CONTINUE
Step 4: Fill out the form with your information and introduce the amount you want to pay. (for your passport number only write the numbers – NO letters)
Step 5: introduce your credit card information and agree terms and conditions.
Step 6: Send Payment

For Shore Excursions from Callao Port

Cruise ships usually have shuttle buses that take the passengers to the main door of Callao Port. From the place where your cruise will dock, it takes around 15 – 20 minutes to get to the Main Door of Callao Port (with vehicle transportation).
Sometimes cruises decide that they won’t stop there, instead they take passengers directly to Miraflores, the Plaza de Armas of La Punta or to a different point. No problem! We can arrange pick up and drop off from there. It is important that you confirm with your cruise ship the destination of the passengers on that date.
We have years of experience with cruises so we are prepared and we will pick you up from the places your cruise determine.

Vehicles are not allowed to enter inside the Callao Port, we can only wait for passengers at the Main Door of Callao Port (APM), there our guide will be waiting for you with a sign with your name on it.

The main entrance to the Callao Port’s APM Terminals is located at Av. Guardia Chalaca 191, Callao. (Clic to view on maps) This area serves as the primary access point for the terminal’s operations.

The main entrance of Callao Port is generally a busy area with significant port activity, including workers, truck drivers, and security personnel. While it is not inherently unsafe, the surrounding areas of Callao, are not safe.
To ensure safety, we coordinate pickup in advance to ensure our driver and guide know your exact location and are waiting when you arrive.

At the port of Callao, cruise ships offer shuttle bus transportation to key points in Lima. These stops often include:
- Plaza San Miguel: A popular shopping center located between Callao and Lima.
- Centro Histórico de Lima: Near Plaza Mayor and the Lima Cathedral, a key point to explore the colonial center.
- Miraflores: Usually in the Love Park or Larcomar, ideal for tourists looking for restaurants, shops, and ocean views.
It is important to confirm the exact stops with the cruise company or bus service operator, as routes may vary depending on the cruise. Also, check the return times to plan your time in the city accordingly.

There are 3 ways you and your group members can book:

You can share the emails of the people in your group with us and we will share all the information with them.
Members can contact us saying, “I want to join ___’s group.” We will then identify them as part of your group and share all the information with them.
They can pay you and then you can pay us the total amount for the whole group.

We kindly request your passport number as it is required to issue the invoice to the Peruvian government and comply with our mandatory commercial declarations. We appreciate your understanding and cooperation in this process.